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Terms And Conditions

TRU Protection , Inc. is wholesale and commercial retailer.

These Terms of Service will govern your use of the Truprotection.com site. Neither Tru Protection, Inc. or any of its affiliates will be held liable to you for any breach of these Terms of Service. If you do not agree to these Terms of Service, please do not register with or enter Truprotection.com. Your continued use of Truprotection.com will signify your acceptance of these Terms of Service.

Privacy Policy

Under Truprotection.com's Privacy Policy, we will not disclose personally identifiable information without your consent, in any manner that is not disclosed in our Privacy Policy. Please read our Privacy Policy to for further information on all issues relating to this topic.

Changes in Terms of Service

Tru Protection Inc reserves the right to amend and revise the Terms of Service policies. Once these updated policies are posted to the truprotection.com site, these revised terms will be in effect. We encourage you to check back periodically, if you are concerned about changes to our policies.

Content, Trademarks and Copyrights

You acknowledge that truprotection.com contains and provides access to content that is protected by copyrights, trademarks, and other intellectual property rights. These rights are protected in all media and technologies either now existing or later developed.

You agree that you will not breach the rights of the copyright holders by reproducing, modifying, claiming as your own, commercially exploiting, publishing, or transferring said rights. Furthermore, you agree that you will not download or repost any content from truprotection.com for the purpose of exploitation.

If you are interested in reproducing any content on the Truprotection.com web site, you agree that you will contact the owners to secure written permission for use of the material.

Nothing from the truprotection.com site is to be reproduced, published, or exploited in any way, in any medium, without express approval from an agent of Tru Protection.

Pricing, Specifications, and Availability

Due to the changing nature of the computer market and Tru Protection Inc's continuing product development, prices, specifications, and availability of product on the Truprotection.com site are subject to change without notice. Site product descriptions and photographs may vary slightly from actual product specifications, due to variances between metric and standard measurements, color processing, or for any other manufacturing or conversion cause. We cannot be responsible for photographic differences in color, shape, or size.

Once you place an order on the website, you will receive an order confirmation from truprotection.com. This automated response is only confirmation that we received your order and it does not represent the product's actual stock availability. We will notify you if any items are out of stock, discontinued, or if product specifications have changed from the Web site's description. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.

We will notify you of any changes, corrections, or stocking issues within 24-hours of the placement of your order. We will not complete your order until we have received written approval from you regarding said changes. Shipping fees, insurance, and sales tax are not included in the product's published prices. We are required by law to collect sales tax on all shipments in California.

Payment Methods

Truprotection.com accepts Visa, MasterCard and American Express as means of payment on the site. We do not add any Credit Card surcharge.

Sales Tax

Truprotection.com collects sales tax on all orders being shipped within the state of California. Sales tax is calculated, based upon local California sales tax. There is no tax collected on international orders or for orders shipped outside of the state of California.

Links to Third Party Sites

truprotection.com may provide links to third party sites for your interest and convenience. The inclusion of these third party sites does not imply that we endorse these sites or companies or that we are responsible for the Content, Privacy Policies or Terms of Service of any linked site. We encourage you to read the Privacy Policies and Terms of Service of any sites that you visit.

International Customers

Please note that international customers are responsible for paying all relevant duties and taxes.

Internet Fraud

To protect our customers from Internet fraud, Tru Protection reserves the right to refuse to ship orders submitted with untraceable or free email addresses or invalid phone numbers.

Contacting Us

Tru Protection encourages you to contact us if you have any questions or concerns that were not addressed in this Terms of Service agreement. Also, we would love to hear from you with any questions, comments, or suggestions that you may have. Tru Protection  reserves the right to use any such communications in any manner, including reproducing, disclosing, and publishing them without compensation to you. Your direct correspondence with TRU Protection signifies your approval to use your communications in any manner previously referenced. We read every e-mail and do our best to respond within 48 hours. Please email us at CustomerService@truprotection.com with any questions or comments that you may have.

Product Warranty and Limitations

Warranty - WE WARRANT THAT OUR PRODUCTS WILL BE FREE FROM MATERIAL AND WORKMANSHIP DEFECTS. EXCEPT AS EXPRESSLY SET FORTH ON OUR SITE, TRU PROTECTION, INC DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF Truprotection.com's PRODUCTS OR SERVICES, REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH Truprotection.com's SERVICES, REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH Truprotection.com's SERVICES, REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH Truprotection.com's SERVICES OR THAT Truprotection.com's SERVICES WILL MEET ANY USER'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.

Limitation of Liability - TRU PROTECTION AND/OR ITS LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM (A) THE USE OF OR THE INABILITY TO USE Truprotection.com's SERVICES, (B) ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH Truprotection.com's SERVICES, (C) YOUR BREACH OF ANY PORTION OF THESE TERMS OF SERVICE, (D) LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF A USER'S TRANSMISSIONS OR DATA. TRU PROTECTION, INC AND/OR ITS LICENSE WILL FURTHER NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF TRU PROTECTION OR ITS LICENSORS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Legal Disclaimer

YOU EXPRESSELY AGREE THAT USE OF Truprotection.com IS AT YOUR SOLE RISK. Truprotection.com IS PROVIDED ON AN "AS IS AND AS AVAILABLE" BASIS.

YOU UNDERSTAND AND EXPRESSLY AGREE THAT USE OF Truprotection.com's SERVICES ARE AT YOUR SOLE RISK, THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF Truprotection.com's SERVICES IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

You agree to indemnify, defend and hold harmless Tru Protection, its licensors, affiliates, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of our services, your violation of the Terms of Service or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. The Terms of Service will inure to the benefit of Tru Protection's successors, assigns and licensees.

Governing Law - These Terms of Service will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence. Any action brought to enforce this agreement or matters relating to this site will be brought in the state or federal courts of California. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms of Service to be unenforceable, the remainder of the Terms of Service will continue in full force and effect.

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an agent of Tru Protection.

Warranty/Returns

U.S. Warranty
Tru Protection takes pride in controlling our own product development and quality, and thus we are able to assure customer satisfaction and product reliability.

We warrant that our products will be free from material and workmanship defects.

Return / Exchange Policy and Procedure

Return address:

Tru Protection, Inc.

1317 N San Fernando Blvd #549

Burbank, CA 91504

USA 

You may return the item to Tru Protection for an exchange or refund (minus shipping and handling charges) within 30 days.

Tru Protection, Inc guarantees that all of our products are of the highest quality and will be shipped in their best condition. However, if you are not satisfied with your purchase, we offer a 30-day exchange/refund policy to www.truprotection.com customers only. For product exchanges and returns, you may return the item to Tru Protection, Inc for an exchange or refund (minus shipping and handling charges) within 30 days. Customized items are not returnable. Please contact CustomerService@TruProtection for a return shipping label.

For items purchased from a Third-Party Retailer, please contact the Third-Party Retailer directly to resolve the problem. Tru Protection, Inc Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Third-Party Vendor and these items cannot be returned to a Tru Protection, Inc or to TruProtection.com

All returns must be accompanied by the receipt, and products must be in their original packaging. Returns are subject to a 15% restocking fee, depending upon the condition of the goods and packaging materials upon their return. If the item is returned in "like new" condition, there is usually no restocking fee applied.

Return address:

Tru Protection, Inc.

1317 N San Fernando Blvd #549

Burbank, CA 91504

USA 

You may return the item to Tru Protection for an exchange or refund (minus shipping and handling charges) within 30 days.

Tru Protection, Inc guarantees that all of our products are of the highest quality and will be shipped in their best condition. However, if you are not satisfied with your purchase, we offer a 30-day exchange/refund policy to www.truprotection.com customers only. For product exchanges and returns, you may return the item to Tru Protection, Inc for an exchange or refund (minus shipping and handling charges) within 30 days. Customized items are not returnable.

For items purchased from a Third-Party Retailer, please contact the Third-Party Retailer directly to resolve the problem. Tru Protection, Inc Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Third-Party Vendor and these items cannot be returned to a Tru Protection, Inc or to TruProtection.com

All returns must be accompanied by the receipt, and products must be in their original packaging. Returns are subject to a 15% restocking fee, depending upon the condition of the goods and packaging materials upon their return. If the item is returned in "like new" condition, there is usually no restocking fee applied.

For defective products and incorrect shipments, you may ship returns/exchanges to Tru Protection, Inc, please contactCustomerService@TruProtection.com for a return shipping label. After a return has been received, it will take 1-2 weeks to process. Credit Card purchases will be refunded to your Credit Card. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange.

Tru Protection, Inc requires a copy of the invoice included with the shipment for all claims involving incorrect quantities.

To return a product, please contact Customer Service via e-mail at CustomerService@TruProtection.com. Please include order number, product number, your mailing address and contact information, reason for return and a copy of your receipt. You will receive a response e-mail instructing you how to proceed. You may also contact Customer Service for return inquiries and requests at 877-342-4160 between 9 a.m. and 5 p.m. PST, Monday through Friday.

All exchanged/returned merchandise must be in original factory condition and should include all inserts. Do not tape or write anything on the item or the package. A restocking fee will be charged to cover replacement of damaged, altered, missing, written-on or taped-on products or cartons. We reserve the right to refuse any such returns. Package the item securely. Please note that all returns are subject to inspection before final return approval. 

We will not be responsible for packages lost in shipment. We cannot accept COD or freight-collect shipments.

No Other Warranties

The policy outlined above is exclusive and in lieu of all other warranties and conditions, oral or written. No Tru Protection, Inc reseller or agent is authorized to make any modification, extension or addition to the Return Policy.

 

 We recommend that you insure items when shipping. After a return has been received, it will take 1-2 weeks to process. Credit Card purchases will be refunded to your Credit Card. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange.

Tru Protection, Inc requires a copy of the invoice included with the shipment for all claims involving incorrect quantities.

To return a product, please contact Customer Service via e-mail at CustomerService@TruProtection.com. Please include order number, product number, your mailing address and contact information, reason for return and a copy of your receipt. You will receive a response e-mail instructing you how to proceed. You may also contact Customer Service for return inquiries and requests at 877-342-4160 between 9 a.m. and 5 p.m. PST, Monday through Friday.

All exchanged/returned merchandise must be in original factory condition and should include all inserts. Do not tape or write anything on the item or the package. A restocking fee will be charged to cover replacement of damaged, altered, missing, written-on or taped-on products or cartons. We reserve the right to refuse any such returns. Package the item securely. Please note that all returns are subject to inspection before final return approval. 

We will not be responsible for packages lost in shipment. We cannot accept COD or freight-collect shipments.

No Other Warranties

The policy outlined above is exclusive and in lieu of all other warranties and conditions, oral or written. No Tru Protection, Inc reseller or agent is authorized to make any modification, extension or addition to the Return Policy.